EveryHello Phone and SMS
One business number for calls and texts.
Choose a local US number during onboarding. EveryHello uses it for incoming Voice and SMS after the number and messaging registration are ready.
Choose when to activate the number
Both paid plans include one US number. The two onboarding paths change when the number is provisioned and when the seven trial days begin.
Phone-first
For businesses ready to test calls and SMS.
Pay a $15 activation credit, choose a number, and complete carrier registration. The credit is applied to the first paid invoice and the trial begins when phone service is ready.
Choose phone-firstWebsite-first
For businesses that want to start online.
Add a card and pay $0 today. Web Chat and Feedback start immediately. Choose the included number after the first successful subscription payment.
Choose website-firstPhone-first activation
- 1
Choose Starter or Pro
Both plans include the same channels and one number. The usage and team limits are different.
- 2
Choose a local number
Search by US area code. Number inventory changes and a specific number cannot be guaranteed until purchase completes.
- 3
Enter the real business and messaging details
Carrier registration uses your legal business information, tax identifier when required, website, customer-use case, sample messages, and opt-in process. Inaccurate or incomplete details can delay or prevent approval.
- 4
Configure and test while registration runs
Add approved knowledge, booking rules, Voice behavior, greeting, handoff rules, Web Chat, and Feedback. EveryHello shows the current readiness state in the workspace.
- 5
Begin the trial when phone service is ready
Your seven trial days do not run down while the phone activation is pending. If EveryHello cannot complete activation, the $15 activation credit is refunded.
Readiness states
| Status | What it means | What to do |
|---|---|---|
| Number reserved | The number is associated with your setup, but customer traffic is not live. | Finish the required business information. |
| Registration pending | The messaging registration is being reviewed. | Continue configuring and testing. No repeated submission is needed. |
| Needs review | The carrier or registry needs corrected or additional information. | Open the setup task, update the requested fields, and resubmit. |
| Ready | The number can receive supported calls and messages. | Place a test call and send a consented test SMS before publishing it. |
| Paused | The trial or subscription is not active, or a provider requirement prevents traffic. | Review Billing and the status explanation in Channels & Website. |
Consent and caller notice
You are responsible for collecting and documenting any consent required for calls and messages, honoring opt-outs, and using the number only for the registered business purpose. Do not upload or contact purchased, rented, or scraped lists.
Tell callers when they are speaking with an AI assistant. If call recording or transcription is enabled, use a caller notice that is appropriate for every state where you and your callers operate. Consult qualified counsel for your specific calling and messaging program.
Not an emergency line
Do not use the EveryHello number for emergency services or workflows that require guaranteed delivery, guaranteed availability, or HIPAA compliance.
How usage is counted
| Allowance | Measurement | At the limit |
|---|---|---|
| Voice minutes | Connected call time, rounded as described in Billing. | Automated Voice pauses until renewal or an upgrade. |
| SMS segments | Carrier segments, not necessarily visible message bubbles. Long messages and some characters use more than one segment. | Automated SMS pauses until renewal or an upgrade. |
| AI messages | AI responses sent across supported messaging surfaces. | Automatic responses pause until renewal or an upgrade. |
EveryHello uses hard limits at launch and does not add automatic overage charges. Allowances reset monthly and do not roll over.
Calls happen on the phone network
Web Chat is text-only. It does not place an audio call in the browser. A website can direct visitors to call the provisioned business number with their phone.